StableBit CloudDrive Log Collection - Revision history

Christopher at 18:24, 22 June 2016

2016-06-22T18:24:44Z

Christopher at 20:38, 6 April 2016

2016-04-06T20:38:59Z

Christopher at 20:38, 6 April 2016

2016-04-06T20:38:22Z

Christopher at 23:49, 21 January 2016

2016-01-21T23:49:53Z

Christopher: /* Collect a log */

2015-05-17T23:24:41Z

Collect a log

Christopher: Created page with "StableBit CloudDrive features advanced kernel logging that can record every I/O operation performed on the pool. In addition, the ''StableBit CloudDrive'' service performs high l..."

2015-05-17T23:24:17Z

Created page with "StableBit CloudDrive features advanced kernel logging that can record every I/O operation performed on the pool. In addition, the ''StableBit CloudDrive'' service performs high l..."

New page

StableBit CloudDrive features advanced kernel logging that can record every I/O operation performed on the pool. In addition, the ''StableBit CloudDrive'' service performs high level logging of its operation.

All log files are written under ''C:\ProgramData\StableBit CloudDrive\Service\Logs'' on the sever.

''Be aware that if you try to read the log files yourself, you may see many warning messages. These by themselves do not indicate a problem. The Win32 API expects many functions to fail. For example, many applications will check whether a file exists or not by trying to open it, so it is perfectly normal for that to error out.''

== Collect a log ==

If you experience a problem with copying a file or reading data from the pool:

# Access the server using this: [[StableBit DrivePool Q7200705]].
# Open up StableBit CloudDrive.
# Click on the "Gear" icon in the top, right corner of the StableBit CloudDrive UI.
# Open the "Troubleshooting" section and select "Enable Disk Logging", and accept any prompts.
# Reproduce your error by copying / opening a file.
# After you see the error, open the "Troubleshooting" section again and click on "Enable Disk logging..." to disable it.
# Open 'C:\ProgramData\StableBit CloudDrive' in Windows Explorer.
#* '''Note:''' You will need to type this in, or enable "Show Hidden Files" to see this folder.
# ZIP up the 'Service' Sub folder.
#:[[File:CloudDrive_zip_service_folder.png]]
# Upload the resulting zip file using the form below with a short description explaining the problem.
# You can optionally open a support contact thread at [http://stablebit.com/contact http://stablebit.com/contact] (don't attach the logs to the contact thread as they can be very large).

== Upload the log ==

You should not attach log files to a contact message at [http://stablebit.com/contact http://stablebit.com/contact] because the files can be very large.

Upload Server.zip below.

Describe how you encountered the error.

'''If known, note the exact time that the error occurred in the description below.'''

<wikiscript src="https://www.box.net/embed/upload.js?token=smfthb45faqdniae7ghdbfd3ukl6f6af&folder_id=85721072&w=385&h=385&i=&d=1&t=StableBit%20CloudDrive%20Logs&r=0" type="text/javascript"></wikiscript>

''Logs are only used to fix bugs in StableBit CloudDrive and for no other purpose.''

'''If do not seen the Box upload widget above, please temporarily disable any script blockers you are using.'''

== Thank you ==

Thank you for taking the time to submit a detailed log file of your problem. The log files help us fix bugs quicker.

@@ Line 33: / Line 33: @@
 '''If known, note the exact time that the error occurred in the description below.'''
-<wikiscript src="https://app.box.com/embed/upload.js?token=o4y89c1h28652r78t5p1f7hcry60if8r&folder_id=3109445897&w=385&h=385&i=&d=1&t=Submit%20to%20Technical%20Support&r=1" type="text/javascript">If you are using a Script Blocker, please disable to see the upload form.</wikiscript>
+[https://www.dropbox.com/request/lrCAeFa2EH9VSJqP3QLM Click here to submit files using Dropbox (you don't need to an account with Dropbox)]
 ''Logs are only used to fix bugs in StableBit CloudDrive and for no other purpose.''

@@ Line 16: / Line 16: @@
 # After you see the error, open the "Troubleshooting" section again and click on "Enable Disk tracing..." to disable it.
 # Open 'C:\ProgramData\StableBit CloudDrive' in Windows Explorer.
-#* '''Note:''' This is 'ProgramData', not 'Program Files'.
+#* '''Note:''' This is '''''ProgramData''''', not '''''Program Files'''''.
 #* '''Note:''' You will need to type this in, or enable "Show Hidden Files" to see this folder.
 # ZIP up the 'Service' Sub folder.

@@ Line 12: / Line 12: @@
 # Open up StableBit CloudDrive.
 # Click on the "Gear" icon in the top, right corner of the StableBit CloudDrive UI.
-# Open the "Troubleshooting" section and select "Enable Disk Logging", and accept any prompts.
+# Open the "Troubleshooting" section and select "Enable Disk Tracing", and accept any prompts.
 # Reproduce your error by copying / opening a file.
-# After you see the error, open the "Troubleshooting" section again and click on "Enable Disk logging..." to disable it.
+# After you see the error, open the "Troubleshooting" section again and click on "Enable Disk tracing..." to disable it.
 # Open 'C:\ProgramData\StableBit CloudDrive' in Windows Explorer.
 #* '''Note:''' You will need to type this in, or enable "Show Hidden Files" to see this folder.