https://wiki.covecube.com/index.php?action=history&feed=atom&title=StableBit_DrivePool_2.X_File_System_Tracing 2026-04-29T02:34:33Z Revision history for this page on the wiki MediaWiki 1.35.1 https://wiki.covecube.com/index.php?title=StableBit_DrivePool_2.X_File_System_Tracing&diff=928&oldid=prev 2016-09-15T06:37:49Z

<p>Created page with &quot;== Overview == In order to troubleshoot the pooling file system&#039;s activity, you may be asked by technical support to submit a file system trace. Follow the steps below to col...&quot;</p> <p><b>New page</b></p><div>== Overview ==<br /> <br /> In order to troubleshoot the pooling file system&#039;s activity, you may be asked by technical support to submit a file system trace. Follow the steps below to collect and submit the file system trace data for analysis.<br /> <br /> == Steps to Collect the Trace Log ==<br /> # Open the StableBit DrivePool 2.X UI using the Start menu.<br /> #* If you are using StableBit DrivePool 2.2.0.595 or newer then you will need to use the &#039;&#039;&#039;StableBit DrivePool (troubleshooting mode)&#039;&#039;&#039; shortcut in the start menu in order to enable troubleshooting mode.<br /> # Once StableBit DrivePool opens, click the &#039;&#039;&#039;Settings&#039;&#039;&#039; gear at the top.<br /> # Choose &#039;&#039;&#039;Troubleshooting&#039;&#039;&#039;, and check &#039;&#039;&#039;Enable file system logging&#039;&#039;&#039;.<br /> # Perform the activity on the pool that is causing the issue.<br /> # Once the issue is reproduced, once again, open the &#039;&#039;&#039;Settings&#039;&#039;&#039; gear at the top.<br /> # Choose &#039;&#039;&#039;Troubleshooting&#039;&#039;&#039;, and uncheck &#039;&#039;&#039;Enable file system logging&#039;&#039;&#039;.<br /> #* It is important that you perform this step and perform it quickly after reproducing the issue.<br /> <br /> == Submit Trace ==<br /> # Open &#039;&#039;&#039;%PROGRAMDATA%\StableBit DrivePool&#039;&#039;&#039; in windows Explorer by pasting that path into the Windows Explorer path bar.<br /> # Right click on the &#039;&#039;&#039;Service&#039;&#039;&#039; folder and choose &#039;&#039;&#039;Send to&#039;&#039;&#039; &gt; &#039;&#039;&#039;Compressed (zipped) folder&#039;&#039;&#039;.<br /> # Submit the resulting &#039;&#039;&#039;Service.zip&#039;&#039;&#039; file to Technical Support for analysis. See: [[StableBit DrivePool 2.X Submit Files]]</div>

Alex