StableBit DrivePool Log Collection - Revision history

Alex: /* Upload the log */

2016-05-25T02:28:20Z

Upload the log

2016-05-25T02:14:01Z

Upload the log

2012-01-12T19:42:16Z

2011-05-18T07:20:59Z

Collect a log

2011-05-18T03:49:15Z

Upload the log

2011-05-18T03:47:31Z

2011-05-15T20:50:21Z

Upload the log

2011-05-15T20:49:49Z

Upload the log

2011-05-15T18:14:15Z

Upload the log

2011-05-15T18:12:55Z

Upload the log

@@ Line 30: / Line 30: @@
 Describe how you encountered the error.
-[https://www.dropbox.com/request/zIFS7QNN6H3FU4Fo8IcC Click here to submit files with Dropbox (you don't need an account with Dropbox)]
+[https://www.dropbox.com/request/8Qn4E3AXpSezhOq1DaL6 Click here to submit files with Dropbox (you don't need an account with Dropbox)]
 ''Logs are only used to fix bugs in StableBit DrivePool and for no other purpose.''

@@ Line 30: / Line 30: @@
 Describe how you encountered the error.
-'''If known, note the exact time that the error occurred in the description below.'''
+[https://www.dropbox.com/request/zIFS7QNN6H3FU4Fo8IcC Click here to submit files with Dropbox (you don't need an account with Dropbox)]
 ''Logs are only used to fix bugs in StableBit DrivePool and for no other purpose.''

@@ Line 2: / Line 2: @@
 All log files are written under ''C:\ProgramData\StableBitDrivePool\Service\Logs'' on the sever.
 ''Be aware that if you try to read the log files yourself, you may see many warning messages. These by themselves do not indicate a problem. The Win32 API expects many functions to fail. For example, many applications will check whether a file exists or not by trying to open it, so it is perfectly normal for that to error out.''
@@ Line 12: / Line 10: @@
 # Open the Windows Home Server 2011 Dashboard.
-# Select the 'StableBit DrivePool' tab.
+# Open 'Server settings'.
-# Click 'About StableBit DrivePool' in the tasks list on the right.
+# Select 'DrivePool'.
-# Make sure 'Enable logging' is ''Checked''.
+# Make sure 'Enable tracing' is ''Checked''.
 # Reproduce your error by copying / opening a file.
-# After you see the error, go back and ''Uncheck'' 'Enable logging'. This will flush all logs to disk and stop logging.
+# After you see the error, go back and ''Uncheck'' 'Enable tracing'. This will flush all logs to disk and stop logging.
 # Log into the home server using remote desktop with the 'Administrator' account.
 # Open 'C:\ProgramData\StableBitDrivePool' in Windows Explorer.

@@ Line 24: / Line 24: @@
 #:[[File:drivepool_zip_service_folder.png]]
 # Upload the resulting zip file using the form below with a short description explaining the problem.
-# You can optionally open a support contact thread at [http://stablebit.com/contact http://stablebit.com/contact].
+# You can optionally open a support contact thread at [http://stablebit.com/contact http://stablebit.com/contact] (don't attach the logs to the contact thread as they can be very large).
 == Upload the log ==

← Older revision		Revision as of 03:49, 18 May 2011
Line 27:		Line 27:

	== Upload the log ==		== Upload the log ==
		+
		+	You should not attach log files to a contact message at [http://stablebit.com/contact http://stablebit.com/contact] because the files can be very large.

	Upload Server.zip below.		Upload Server.zip below.

@@ Line 1: / Line 1: @@
-DrivePool features advanced logging that can record every I/O operation performed on the pool.
+DrivePool features advanced kernel logging that can record every I/O operation performed on the pool. In addition, the ''StableBit DrivePool'' service performs high level logging of its operation.
 == Collect a log ==
@@ Line 18: / Line 24: @@
 #:[[File:drivepool_zip_service_folder.png]]
 # Upload the resulting zip file using the form below with a short description explaining the problem.
-# If you haven't already, you can optionally open a support case at [http://stablebit.com/contact http://stablebit.com/contact].
+# You can optionally open a support contact thread at [http://stablebit.com/contact http://stablebit.com/contact].
 == Upload the log ==
@@ Line 34: / Line 40: @@
 == Thank you ==
-Thank you for taking the time to submit a detailed log file of your problem. The log files are extremely detailed and help us fix bugs quickly.
+Thank you for taking the time to submit a detailed log file of your problem. The log files help us fix bugs quicker.

@@ Line 21: / Line 21: @@
 == Upload the log ==
 Upload Server.zip below.
 Describe how you encountered the error.
 <wikiscript src="https://www.box.net/embed/upload.js?token=smfthb45faqdniae7ghdbfd3ukl6f6af&folder_id=85721072&w=385&h=385&i=&d=1&t=StableBit%20DrivePool%20Logs&r=0" type="text/javascript"></wikiscript>

← Older revision		Revision as of 18:12, 15 May 2011
Line 23:		Line 23:

	'''If known, note the exact time that the error occurred in the description below.'''		'''If known, note the exact time that the error occurred in the description below.'''
		+
		+	Upload Server.zip below.
		+
		+	Describe how you encountered the error.

	<wikiscript src="https://www.box.net/embed/upload.js?token=smfthb45faqdniae7ghdbfd3ukl6f6af&folder_id=85721072&w=385&h=385&i=&d=1&t=StableBit%20DrivePool%20Logs&r=0" type="text/javascript"></wikiscript>		<wikiscript src="https://www.box.net/embed/upload.js?token=smfthb45faqdniae7ghdbfd3ukl6f6af&folder_id=85721072&w=385&h=385&i=&d=1&t=StableBit%20DrivePool%20Logs&r=0" type="text/javascript"></wikiscript>