StableBit Scanner Freeze - Revision history

Christopher at 17:44, 18 October 2016

2016-10-18T17:44:14Z

Christopher at 06:25, 25 January 2014

2014-01-25T06:25:14Z

Alex: /* Steps */

2013-07-12T21:21:58Z

Steps

Alex: Created page with "In order to submit a memory dump of the StableBit Scanner service in a frozen state, follow the steps below. == Steps == * Log into the server using remote desktop ([[StableBit_..."

2013-07-12T21:08:34Z

Created page with "In order to submit a memory dump of the StableBit Scanner service in a frozen state, follow the steps below. == Steps == * Log into the server using remote desktop ([[StableBit_..."

New page

In order to submit a memory dump of the StableBit Scanner service in a frozen state, follow the steps below.

== Steps ==
* Log into the server using remote desktop ([[StableBit_DrivePool_Q7200705|Q7200705]])
* Open the '''Task Manager''' (32-bit).
** [Windows Key] + R.
** Type '''C:\Windows\SysWOW64\taskmgr.exe'''.
** Press '''OK'''.
* Switch to the '''Processes''' tab and locate '''Scanner.Service.exe'''.
* Right click on it and click '''Create Dump File'''.
*; [[File:stablebit_drivepool_dashboard_dump.png]]
* This will create a dump file at the shown path. Use the form below to upload the dump file to us for analysis.

== Submit a crash dump ==
<wikiscript src="https://app.box.com/embed/upload.js?token=41ih7o0yeeauc2v0b1xe1c4t2ig0sqc5&folder_id=1006379467&w=385&h=385&i=&d=1&t=StableBit%20Scanner%20Crash%20Dumps&r=1" type="text/javascript"></wikiscript>

''Dumps are only used to fix bugs in StableBit Scanner and for no other purpose.''

''The dump files are extremely large and may take a while to upload. Do not stop until you see a message indicating success.''

== Open a support contact thread (optional) ==
We get notified of dump submissions automatically. If you'd like, you can open a contact thread at [http://stablebit.com/contact http://stablebit.com/contact].

@@ Line 15: / Line 15: @@
 If this is for an active Ticket, please put the ticket number or URL in the comments section.
-<wikiscript src="https://app.box.com/embed/upload.js?token=41ih7o0yeeauc2v0b1xe1c4t2ig0sqc5&folder_id=1006379467&w=385&h=385&i=&d=1&t=StableBit%20Scanner%20Crash%20Dumps&r=1" type="text/javascript"></wikiscript>
+[[StableBit Scanner 2.X Submit Files|Submit Files]]
 ''Dumps are only used to fix bugs in StableBit Scanner and for no other purpose.''

@@ Line 9: / Line 9: @@
 * Switch to the '''Processes''' tab and locate '''Scanner.Service.exe'''.
 * Right click on it and click '''Create Dump File'''.
-*; [[File:stablebit_drivepool_dashboard_dump.png]]
+*; [[File:stablebit_scanner_service_dump.png]]
 * This will create a dump file at the shown path. Use the form below to upload the dump file to us for analysis.
 == Submit a crash dump ==
 <wikiscript src="https://app.box.com/embed/upload.js?token=41ih7o0yeeauc2v0b1xe1c4t2ig0sqc5&folder_id=1006379467&w=385&h=385&i=&d=1&t=StableBit%20Scanner%20Crash%20Dumps&r=1" type="text/javascript"></wikiscript>

@@ Line 5: / Line 5: @@
 * Open the '''Task Manager''' (32-bit).
 ** [Windows Key] + R.
-** Type '''C:\Windows\SysWOW64\taskmgr.exe'''.
+** Type '''C:\Windows\SysWOW64\taskmgr.exe'''
 ** Press '''OK'''.
 * Switch to the '''Processes''' tab and locate '''Scanner.Service.exe'''.