StableBit Scanner Troubleshooting - Revision history

Christopher at 22:56, 1 March 2018

2018-03-01T22:56:43Z

Christopher: /* When to use */

2017-04-16T16:03:35Z

When to use

Christopher at 17:00, 2 July 2014

2014-07-02T17:00:50Z

Christopher at 03:32, 30 September 2013

2013-09-30T03:32:45Z

Christopher at 05:03, 22 September 2013

2013-09-22T05:03:33Z

Christopher at 17:46, 4 August 2013

2013-08-04T17:46:08Z

Christopher at 17:45, 4 August 2013

2013-08-04T17:45:17Z

Christopher at 17:43, 4 August 2013

2013-08-04T17:43:00Z

Christopher at 07:00, 24 July 2013

2013-07-24T07:00:42Z

Christopher at 05:52, 24 July 2013

2013-07-24T05:52:41Z

@@ Line 1: / Line 1: @@
-== Troubleshooting and reporting bugs ==
+* [[StableBit Scanner Logs]] - How to find and submit logs and error reports to technical support for analysis.
-[[File:urgent.png]]
+* [[StableBit DrivePool Dashboard Freeze|StableBit Scanner Dashboard Freeze]]
+* [[StableBit Scanner Freeze|StableBit Scanner Service Freeze]] - Capture process memory dump
-Send us a message: [http://stablebit.com/contact http://stablebit.com/contact]
+* [[StableBit Scanner System Freeze]] - Capture system memory dump

@@ Line 18: / Line 18: @@
 * [[StableBit Scanner for WSS Error Reports]]
 * [[StableBit Scanner for Windows Error Reports]]
 Error reports are written when Scanner encounters exceptional conditions that prevent it from functioning properly. If such a condition occurs then Scanner writes out an error report file and issues a windows event log entry.

@@ Line 43: / Line 43: @@
 ''StableBit Scanner is installed and you experience a system lockup and you suspect Scanner to be the cause, or when you cannot connect to the Scanner service at all, even after resetting the settings for Scanner.''
-* [[StableBit DrivePool System Freeze]]
+* [[StableBit Scanner System Freeze]]
 Windows can be configured to collect a full kernel memory dump in case of a system freeze. These dumps should be sent to StableBit support for analysis. We look at every single dump sent.

@@ Line 43: / Line 43: @@
 ''StableBit Scanner is installed and you experience a system lockup and you suspect Scanner to be the cause, or when you cannot connect to the Scanner service at all, even after resetting the settings for Scanner.''
-* [[StableBit Scanner Freeze]]
+* [[StableBit DrivePool System Freeze]]
 Windows can be configured to collect a full kernel memory dump in case of a system freeze. These dumps should be sent to StableBit support for analysis. We look at every single dump sent.

← Older revision		Revision as of 05:03, 22 September 2013
Line 33:		Line 33:

	You can log into your server with Remote Desktop and take a memory dump of the Dashboard process and then upload it for analysis.		You can log into your server with Remote Desktop and take a memory dump of the Dashboard process and then upload it for analysis.
		+
		+	* [[StableBit Scanner Freeze\|StableBit Scanner Service Freeze]]
		+

	=== System Freeze ===		=== System Freeze ===

@@ Line 30: / Line 30: @@
 ''The Dashboard freezes while you're interacting with StableBit Scanner.''
-* [[StableBit Dashboard Freeze]]
+* [[StableBit DrivePool Dashboard Freeze|StableBit Scanner Dashboard Freeze]]
 You can log into your server with Remote Desktop and take a memory dump of the Dashboard process and then upload it for analysis.

@@ Line 23: / Line 23: @@
 === System Crash ===
 [[File:problem_small.png]] If your system has a blue screen and it's possible that Scanner is the cause, then please submit a memory dump file for examination.
 === Dashboard Freeze ===

@@ Line 4: / Line 4: @@
 Send us a message: [http://stablebit.com/contact http://stablebit.com/contact]
-StableBit Scanner come with a large set of diagnostic tools built in, in order to make troubleshooting and resolving problems easier. If you encounter a problem using DrivePool, depending on the nature of the problem you may want to employ a particular troubleshooting method.
+StableBit Scanner come with a large set of diagnostic tools built in, in order to make troubleshooting and resolving problems easier. If you encounter a problem using Scanner, depending on the nature of the problem you may want to employ a particular troubleshooting method.
 We encourage everyone to participate in the BETA and report issues that they encounter by following the instructions outlined below.
@@ Line 14: / Line 14: @@
 ===== When to use =====
-''You're sure that StableBit DrivePool is not running, now you want to submit an error report.''
+''You're sure that StableBit Scanner is not running, now you want to submit an error report.''
 * [[StableBit Scanner for WSS Error Reports]]
@@ Line 25: / Line 25: @@
 ===== When to use =====
-''StableBit DrivePool is installed and you experience a blue screen.''
+''StableBit Scanner is installed and you experience a blue screen.''
 * [[StableBit Scanner System Crashes]]
@@ Line 32: / Line 32: @@
 === Dashboard Freeze ===
-[[File:problem_small.png]] If your Dashboard freezes while using StableBit DrivePool.
+[[File:problem_small.png]] If your Dashboard freezes while using StableBit Scanner.
 ===== When to use =====
-''The Dashboard freezes while you're interacting with StableBit DrivePool.''
+''The Dashboard freezes while you're interacting with StableBit Scanner.''
 * [[StableBit Scanner Dashboard Freeze]]
@@ Line 45: / Line 45: @@
 ===== When to use =====
-''StableBit DrivePool is installed and you experience a system lockup and you suspect DrivePool to be the cause.''
+''StableBit Scanner is installed and you experience a system lockup and you suspect Scanner to be the cause.''
 * [[StableBit Scanner System Freeze]]
@@ Line 53: / Line 53: @@
 == Advanced Troubleshooting Steps / Tweaks ==
-* [[StableBit Scanner Advanced Settings]] - Tweak the advanced settings of DrivePool to resolve errors and change its behavior.
+* [[StableBit Scanner Advanced Settings]] - Tweak the advanced settings of Scanner to resolve errors and change its behavior.

← Older revision		Revision as of 05:52, 24 July 2013
Line 20:		Line 20:

	Error reports are written when Scanner encounters exceptional conditions that prevent it from functioning properly. If such a condition occurs then Scanner writes out an error report file and issues a windows event log entry.		Error reports are written when Scanner encounters exceptional conditions that prevent it from functioning properly. If such a condition occurs then Scanner writes out an error report file and issues a windows event log entry.
−

	=== System Crash ===		=== System Crash ===