System Freeze - Revision history

Christopher: /* Initiating the Memory Dump */

2017-11-25T23:18:38Z

Initiating the Memory Dump

Christopher: /* Submit a crash dump */

2017-01-21T20:29:08Z

Submit a crash dump

Christopher: /* Submit a crash dump */

2017-01-12T19:16:30Z

Submit a crash dump

Christopher: Christopher moved page StableBit DrivePool System Freeze to System Freeze: Generic instructions for all products

2017-01-12T19:12:46Z

Christopher moved page StableBit DrivePool System Freeze to System Freeze: Generic instructions for all products

Alex: /* Submit a crash dump */

2016-05-25T02:31:39Z

Submit a crash dump

Alex: /* Submit a crash dump */

2016-05-25T02:20:37Z

Submit a crash dump

Christopher: /* Open a support contact thread (optional) */

2015-04-01T01:37:37Z

Open a support contact thread (optional)

Alex: Created page with "You should prepare your server to collect a manually initiated memory dump and send them to StableBit for examination. == Enabling a Manual System Crash == First, we will confi..."

2013-01-07T16:35:04Z

Created page with "You should prepare your server to collect a manually initiated memory dump and send them to StableBit for examination. == Enabling a Manual System Crash == First, we will confi..."

New page

You should prepare your server to collect a manually initiated memory dump and send them to StableBit for examination.

== Enabling a Manual System Crash ==
First, we will configure your server to generate a kernel memory dump when you press a special key combination on the keyboard. The memory dump records the entire system state at the time of the freeze and can be analyzed to determine the cause.

== What You Will Need ==
* Physical access to the server.
* A USB or PS/2 keyboard connected to the server.
* The ability to reproduce the system freeze.

== Configuring the Server ==
* Place these files on a server share:
** [http://dl.covecube.com/Assets/Reg/bugcheck_on.reg bugcheck_on.reg]
** [http://dl.covecube.com/Assets/Reg/bugcheck_off.reg bugcheck_off.reg]
* Log in as Administrator with Remote Desktop to your server ([[StableBit_DrivePool_Q7200705|Q7200705]]).
* Double click on the '''bugcheck_on.reg''' file to enable manual system crashes on the server.
* Connect a PS/2 or a USB keyboard to the server if it doesn't have one connected already.
* Reboot the server.

== Initiating the Memory Dump ==
* Reproduce the system freeze and '''hold down the rightmost CTRL key, and press the SCROLL LOCK key twice''' on the keyboard connected to the server when you're sure that the system has locked up.
*: This will write out a '''C:\Windows\MEMORY.DMP''' file.
* Reboot the server and upload the C:\Windows\MEMORY.DMP file using the form below with a description of the freeze.

For more information on manual system crashes see: [http://msdn.microsoft.com/en-us/library/windows/hardware/ff545499(v=vs.85).aspx MSDN]

After you're done, you can disable the manual system crash key combination by double clicking on '''bugcheck_off.reg'''.

== Submit a crash dump ==
Locate the MEMORY.DMP file in your ''C:\Windows'' folder on the server and upload it using the widget below.

<wikiscript src="https://www.box.net/embed/upload.js?token=7jjqdgz7ynnrusvpk59qupqkg4tyeoha&folder_id=72034705&w=385&h=385&i=&d=1&t=Submit%20StableBit%20DrivePool%20Crash%20Dumps&r=0" type="text/javascript"></wikiscript>

''Dumps are only used to fix bugs in StableBit DrivePool and for no other purpose.''

''The dump files are extremely large and may take a while to upload. You may want to ZIP the file up before sending it. Do not stop until you see a message indicating success.''

== Open a support contact thread (optional) ==
We get notified of dump submissions automatically. If you'd like, you can open a contact thread at [http://stablebit.com/contact http://stablebit.com/contact].

@@ Line 31: / Line 31: @@
-* [https://www.dropbox.com/request/8Qn4E3AXpSezhOq1DaL6 Click here to submit files for StableBit DrivePool 1.X with Dropbox (you don't need an account with Dropbox)]
+* {{Submit Files|https://www.dropbox.com/request/8Qn4E3AXpSezhOq1DaL6|Submit StableBit DrivePool 1.X Files}}
-* [https://www.dropbox.com/request/gQCQNEeo7koiaxLpBhgq Click here to submit files for StableBit DrivePool 2.X with Dropbox (you don't need an account with Dropbox)]
+* {{Submit Files|https://www.dropbox.com/request/gQCQNEeo7koiaxLpBhgq|Submit StableBit DrivePool 2.X Files}}
-* [https://www.dropbox.com/request/lrCAeFa2EH9VSJqP3QLM Click here to submit files for StableBit CloudDrive using Dropbox (you don't need to an account with Dropbox)]
+* {{Submit Files|https://www.dropbox.com/request/lrCAeFa2EH9VSJqP3QLM|Submit StableBit CloudDrive Files}}
-* [https://www.dropbox.com/request/5hTOAa2Es9uxXdlEEFve Click here to submit files for StableBit Scanner using Dropbox (you don't need an account with Dropbox)]
+* {{Submit Files|https://www.dropbox.com/request/5hTOAa2Es9uxXdlEEFve|Submit StableBit Scanner Files}}

@@ Line 30: / Line 30: @@
 Locate the MEMORY.DMP file in your ''C:\Windows'' folder on the server and upload it using the widget below.
-[https://www.dropbox.com/request/78oMhHhblAaxXi25ZQ74 Click here to submit files with Dropbox (you don't need an account with Dropbox)]
+[https://www.dropbox.com/request/8Qn4E3AXpSezhOq1DaL6 Click here to submit files for StableBit DrivePool 1.X with Dropbox (you don't need an account with Dropbox)]
 ''Dumps are only used to fix bugs in StableBit DrivePool and for no other purpose.''

@@ Line 30: / Line 30: @@
 Locate the MEMORY.DMP file in your ''C:\Windows'' folder on the server and upload it using the widget below.
-<wikiscript src="https://www.box.net/embed/upload.js?token=7jjqdgz7ynnrusvpk59qupqkg4tyeoha&amp;folder_id=72034705&amp;w=385&amp;h=385&amp;i=&amp;d=1&amp;t=Submit%20StableBit%20DrivePool%20Crash%20Dumps&amp;r=0" type="text/javascript"></wikiscript>
+[https://www.dropbox.com/request/78oMhHhblAaxXi25ZQ74 Click here to submit files with Dropbox (you don't need an account with Dropbox)]
 ''Dumps are only used to fix bugs in StableBit DrivePool and for no other purpose.''

← Older revision		Revision as of 01:37, 1 April 2015
Line 38:		Line 38:
	== Open a support contact thread (optional) ==		== Open a support contact thread (optional) ==
	We get notified of dump submissions automatically. If you'd like, you can open a contact thread at [http://stablebit.com/contact http://stablebit.com/contact].		We get notified of dump submissions automatically. If you'd like, you can open a contact thread at [http://stablebit.com/contact http://stablebit.com/contact].
		+	This is optional, because we don't need a ticket to check the dumps. However, to give you feedback, this is the best way to do so.

@@ Line 25: / Line 25: @@
 For more information on manual system crashes see: [http://msdn.microsoft.com/en-us/library/windows/hardware/ff545499(v=vs.85).aspx MSDN]
-After you're done, you can disable the manual system crash key combination by double clicking on '''bugcheck_off.reg'''.
+After you're done, you can disable the manual system crash key combination by double clicking on '''bugcheck_off.reg''', and rebooting.
 == Submit a crash dump ==

← Older revision	Revision as of 19:12, 12 January 2017
(No difference)