Difference between revisions of "StableBit DrivePool Log Collection"
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| − | DrivePool features advanced logging that can record every I/O operation performed on the pool. | + | DrivePool features advanced kernel logging that can record every I/O operation performed on the pool. In addition, the ''StableBit DrivePool'' service performs high level logging of its operation. |
| + | |||
| + | All log files are written under ''C:\ProgramData\StableBitDrivePool\Service\Logs'' on the sever. | ||
| + | |||
| + | ''This is a new feature as of BETA M2'' | ||
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| + | ''Be aware that if you try to read the log files yourself, you may see many warning messages. These by themselves do not indicate a problem. The Win32 API expects many functions to fail. For example, many applications will check whether a file exists or not by trying to open it, so it is perfectly normal for that to error out.'' | ||
== Collect a log == | == Collect a log == | ||
| Line 18: | Line 24: | ||
#:[[File:drivepool_zip_service_folder.png]] | #:[[File:drivepool_zip_service_folder.png]] | ||
# Upload the resulting zip file using the form below with a short description explaining the problem. | # Upload the resulting zip file using the form below with a short description explaining the problem. | ||
| − | # | + | # You can optionally open a support contact thread at [http://stablebit.com/contact http://stablebit.com/contact]. |
== Upload the log == | == Upload the log == | ||
| Line 34: | Line 40: | ||
== Thank you == | == Thank you == | ||
| − | Thank you for taking the time to submit a detailed log file of your problem. The log files | + | Thank you for taking the time to submit a detailed log file of your problem. The log files help us fix bugs quicker. |
Revision as of 23:47, 17 May 2011
DrivePool features advanced kernel logging that can record every I/O operation performed on the pool. In addition, the StableBit DrivePool service performs high level logging of its operation.
All log files are written under C:\ProgramData\StableBitDrivePool\Service\Logs on the sever.
This is a new feature as of BETA M2
Be aware that if you try to read the log files yourself, you may see many warning messages. These by themselves do not indicate a problem. The Win32 API expects many functions to fail. For example, many applications will check whether a file exists or not by trying to open it, so it is perfectly normal for that to error out.
Collect a log
If you experience a problem with copying a file or reading data from the pool:
- Open the Windows Home Server 2011 Dashboard.
- Select the 'StableBit DrivePool' tab.
- Click 'About StableBit DrivePool' in the tasks list on the right.
- Make sure 'Enable logging' is Checked.
- Reproduce your error by copying / opening a file.
- After you see the error, go back and Uncheck 'Enable logging'. This will flush all logs to disk and stop logging.
- Log into the home server using remote desktop with the 'Administrator' account.
- Open 'C:\ProgramData\StableBitDrivePool' in Windows Explorer.
- ZIP up the 'Service' Sub folder.
- Upload the resulting zip file using the form below with a short description explaining the problem.
- You can optionally open a support contact thread at http://stablebit.com/contact.
Upload the log
Upload Server.zip below.
Describe how you encountered the error.
If known, note the exact time that the error occurred in the description below.
<wikiscript src="https://www.box.net/embed/upload.js?token=smfthb45faqdniae7ghdbfd3ukl6f6af&folder_id=85721072&w=385&h=385&i=&d=1&t=StableBit%20DrivePool%20Logs&r=0" type="text/javascript"></wikiscript>
Logs are only used to fix bugs in StableBit DrivePool and for no other purpose.
Thank you
Thank you for taking the time to submit a detailed log file of your problem. The log files help us fix bugs quicker.