Difference between revisions of "StableBit DrivePool Log Collection"

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DrivePool features advanced logging that can record every I/O operation performed on the pool.
 
DrivePool features advanced logging that can record every I/O operation performed on the pool.
  
If you experience a problem with copying a file or reading data off the pool. Try to reproduce it and right after you see the error:
+
If you experience a problem with copying a file or reading data off the pool:
  
 
# Open the Windows Home Server 2011 Dashboard.
 
# Open the Windows Home Server 2011 Dashboard.
 
# Select the 'StableBit DrivePool' tab.
 
# Select the 'StableBit DrivePool' tab.
 
# Click 'About StableBit DrivePool' in the tasks list on the right.
 
# Click 'About StableBit DrivePool' in the tasks list on the right.
# ''Uncheck'' 'Enable logging'.
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# Make sure 'Enable logging' is ''Checked''.
 +
#:[[File:DrivePool_enable_logging.png]]
 +
# Reproduce your error by copying / opening a file.
 +
# After you see the error, go back and ''Uncheck'' 'Enable logging'.
 +
#:[[File:DrivePool_disable_logging.png]]
 
# Log into the home server using remote desktop with the 'Administrator' account.
 
# Log into the home server using remote desktop with the 'Administrator' account.
 
# Open 'C:\ProgramData\StableBitDrivePool' in Windows Explorer.
 
# Open 'C:\ProgramData\StableBitDrivePool' in Windows Explorer.
 
# ZIP up the 'Service' Sub folder.
 
# ZIP up the 'Service' Sub folder.
## (Right click on Service -> 'Send to' -> 'Compressed folder'.)
+
#:[[File:DrivePool_zip_service_folder.png]]
 
# Upload the resulting zip file using the form below with a short description.
 
# Upload the resulting zip file using the form below with a short description.
 
# If you haven't already, you can optionally open a support case at [http://stablebit.com/contact http://stablebit.com/contact].
 
# If you haven't already, you can optionally open a support case at [http://stablebit.com/contact http://stablebit.com/contact].

Revision as of 14:00, 15 May 2011

DrivePool features advanced logging that can record every I/O operation performed on the pool.

If you experience a problem with copying a file or reading data off the pool:

  1. Open the Windows Home Server 2011 Dashboard.
  2. Select the 'StableBit DrivePool' tab.
  3. Click 'About StableBit DrivePool' in the tasks list on the right.
  4. Make sure 'Enable logging' is Checked.
    DrivePool enable logging.png
  5. Reproduce your error by copying / opening a file.
  6. After you see the error, go back and Uncheck 'Enable logging'.
    DrivePool disable logging.png
  7. Log into the home server using remote desktop with the 'Administrator' account.
  8. Open 'C:\ProgramData\StableBitDrivePool' in Windows Explorer.
  9. ZIP up the 'Service' Sub folder.
    File:DrivePool zip service folder.png
  10. Upload the resulting zip file using the form below with a short description.
  11. If you haven't already, you can optionally open a support case at http://stablebit.com/contact.


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