Difference between revisions of "StableBit DrivePool Log Collection"

Revision as of 16:50, 15 May 2011

DrivePool features advanced logging that can record every I/O operation performed on the pool.

If you experience a problem with copying a file or reading data from the pool:

Open the Windows Home Server 2011 Dashboard.
Select the 'StableBit DrivePool' tab.
Click 'About StableBit DrivePool' in the tasks list on the right.
Make sure 'Enable logging' is Checked.
Reproduce your error by copying / opening a file.
After you see the error, go back and Uncheck 'Enable logging'. This will flush all logs to disk and stop logging.
Log into the home server using remote desktop with the 'Administrator' account.
Open 'C:\ProgramData\StableBitDrivePool' in Windows Explorer.
ZIP up the 'Service' Sub folder.
Upload the resulting zip file using the form below with a short description explaining the problem.
If you haven't already, you can optionally open a support case at http://stablebit.com/contact.

Upload Server.zip below.

Describe how you encountered the error.

If known, note the exact time that the error occurred in the description below.

Logs are only used to fix bugs in StableBit DrivePool and for no other purpose.

Thank you for taking the time to submit a detailed log file of your problem. The log files are extremely detailed and help us fix bugs quickly.

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 <wikiscript src="https://www.box.net/embed/upload.js?token=smfthb45faqdniae7ghdbfd3ukl6f6af&folder_id=85721072&w=385&h=385&i=&d=1&t=StableBit%20DrivePool%20Logs&r=0" type="text/javascript"></wikiscript>
-''Logs are only used to fix bugs and for no other purpose.''
+''Logs are only used to fix bugs in StableBit DrivePool and for no other purpose.''
 == Thank you ==
 Thank you for taking the time to submit a detailed log file of your problem. The log files are extremely detailed and help us fix bugs quickly.