StableBit DrivePool Service Memory Dump

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Revision as of 14:33, 9 March 2016 by Christopher (talk | contribs)

In order to submit a memory dump of the DrivePool Service in a "bad" state, follow the steps below.

This gives us a look into the active state of the DrivePool service.

Steps

  • Log into the server using remote desktop (Q7200705)
  • Open the Task Manager (Ctrl + Shift + ESC).
  • Switch to the Processes tab and locate DrivePool.Service.exe.
    • If you're using Windows Vista or Windows 7, you'll need to click on the Show processes from all users button to show the background services, such as the DrivePool.Service.exe process.
  • Right click on it and click Create Dump File.
    Stablebit drivepool service dump.png
  • This will create a dump file at the shown path. Use the form below to upload the dump file to us for analysis.

Submit a crash dump

If this is for an active Ticket, please include the ticket number or URL in the comments section. <wikiscript src="https://www.box.net/embed/upload.js?token=7jjqdgz7ynnrusvpk59qupqkg4tyeoha&folder_id=72034705&w=385&h=385&i=&d=1&t=Submit%20StableBit%20DrivePool%20Crash%20Dumps&r=0" type="text/javascript"></wikiscript>

Dumps are only used to fix bugs in StableBit DrivePool and for no other purpose.

The dump files are extremely large and may take a while to upload. Do not stop until you see a message indicating success.

  • If you are having issues upload the dump files, then right click on the file, select "Send To", and then "Compressed Folder". This will take a while, and create a smaller ZIP file that may be uploaded faster.


Open a support contact thread (optional)

We get notified of dump submissions automatically. If you'd like, you can open a contact thread at http://stablebit.com/contact.

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