StableBit DrivePool Troubleshooting

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Troubleshooting and reporting bugs

Urgent.png

Send us a message: http://stablebit.com/contact

StableBit DrivePool come with a large set of diagnostic tools built in, in order to make troubleshooting and resolving problems easier. If you encounter a problem using DrivePool, depending on the nature of the problem you may want to employ a particular troubleshooting method.

We encourage everyone to participate in the BETA and report issues that they encounter by following the instructions outlined below.

Here are the various ways to troubleshoot StableBit DrivePool and report problems:

Error Reports / Event logs

Problem small.png If DrivePool refuses to start or the Dashboard does not list any drives and folders, follow these instructions on how to collect error reports and submit them to StableBit support for assistance.

When to use

You're sure that StableBit DrivePool is not running, now you want to submit an error report.

Error reports are written when DrivePool encounters exceptional conditions that prevent it from functioning properly. If such a condition occurs then DrivePool writes out an error report file and issues a windows event log entry.

I/O Errors (errors reading or writing)

Problem small.png If you're having trouble copying files, opening files or using a particular application with the pool, follow these instructions to collect detailed I/O logs and submit them to StableBit support for examination.

When to use

StableBit DrivePool is running, but you're having trouble putting data onto the pool, or reading data from the pool. Or perhaps some program refuses to work with DrivePool.

DrivePool uses the high performance Event Tracing for Windows logger in the kernel driver to collect detailed trace data on every I/O operation leading up to your error. This will show you how to properly collect this data.

System Crash

Problem small.png If your system has a blue screen and it's possible that DrivePool is the cause, then please submit a memory dump file for examination.

When to use

StableBit DrivePool is installed and you experience a blue screen.

Windows can be configured to collect a full kernel memory dump in case of a blue screen. These dumps should be sent to StableBit support for analysis. We look at every single dump sent.

Windows Server Solutions Troubleshooter

Troubleshoot.png

Download: Wss.Troubleshoot_1.0.0.55.exe

SHA1: a8c8c246699b8ab53430aa88a63dba036ec197ee

This is a wizard that automates fixes to the WSS system.

The wizard supports the following tasks:

Media Streaming Repair

Use this when you are having trouble seeing audio / video that is set to stream from the server. You should also run this when you see duplicate media files.

In order to run this fix, the troubleshooter must be placed in C:\Program Files\Windows Server\Bin on the server.

Advanced Troubleshooting Steps / Tweaks

Media Streaming