Difference between revisions of "StableBit Scanner Freeze"

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* Switch to the '''Processes''' tab and locate '''Scanner.Service.exe'''.
 
* Switch to the '''Processes''' tab and locate '''Scanner.Service.exe'''.
 
* Right click on it and click '''Create Dump File'''.
 
* Right click on it and click '''Create Dump File'''.
*; [[File:stablebit_drivepool_dashboard_dump.png]]
+
*; [[File:stablebit_scanner_service_dump.png]]
 
* This will create a dump file at the shown path. Use the form below to upload the dump file to us for analysis.
 
* This will create a dump file at the shown path. Use the form below to upload the dump file to us for analysis.
  
 
== Submit a crash dump ==
 
== Submit a crash dump ==
 +
If this is for an active Ticket, please put the ticket number or URL in the comments section.
 +
 
<wikiscript src="https://app.box.com/embed/upload.js?token=41ih7o0yeeauc2v0b1xe1c4t2ig0sqc5&folder_id=1006379467&w=385&h=385&i=&d=1&t=StableBit%20Scanner%20Crash%20Dumps&r=1" type="text/javascript"></wikiscript>
 
<wikiscript src="https://app.box.com/embed/upload.js?token=41ih7o0yeeauc2v0b1xe1c4t2ig0sqc5&folder_id=1006379467&w=385&h=385&i=&d=1&t=StableBit%20Scanner%20Crash%20Dumps&r=1" type="text/javascript"></wikiscript>
  

Revision as of 02:25, 25 January 2014

In order to submit a memory dump of the StableBit Scanner service in a frozen state, follow the steps below.

Steps

  • Log into the server using remote desktop (Q7200705)
  • Open the Task Manager (32-bit).
    • [Windows Key] + R.
    • Type C:\Windows\SysWOW64\taskmgr.exe
    • Press OK.
  • Switch to the Processes tab and locate Scanner.Service.exe.
  • Right click on it and click Create Dump File.
    Stablebit scanner service dump.png
  • This will create a dump file at the shown path. Use the form below to upload the dump file to us for analysis.

Submit a crash dump

If this is for an active Ticket, please put the ticket number or URL in the comments section.

<wikiscript src="https://app.box.com/embed/upload.js?token=41ih7o0yeeauc2v0b1xe1c4t2ig0sqc5&folder_id=1006379467&w=385&h=385&i=&d=1&t=StableBit%20Scanner%20Crash%20Dumps&r=1" type="text/javascript"></wikiscript>

Dumps are only used to fix bugs in StableBit Scanner and for no other purpose.

The dump files are extremely large and may take a while to upload. Do not stop until you see a message indicating success.

Open a support contact thread (optional)

We get notified of dump submissions automatically. If you'd like, you can open a contact thread at http://stablebit.com/contact.