StableBit Scanner Freeze

In order to submit a memory dump of the StableBit Scanner service in a frozen state, follow the steps below.

Steps

• Log into the server using remote desktop (Q7200705)
• Open the Task Manager (32-bit).
  • [Windows Key] + R.
  • Type C:\Windows\SysWOW64\taskmgr.exe
  • Press OK.
• Switch to the Processes tab and locate Scanner.Service.exe.
• Right click on it and click Create Dump File.

  

• This will create a dump file at the shown path. Use the form below to upload the dump file to us for analysis.

Submit a crash dump

If this is for an active Ticket, please put the ticket number or URL in the comments section.

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Dumps are only used to fix bugs in StableBit Scanner and for no other purpose.

The dump files are extremely large and may take a while to upload. Do not stop until you see a message indicating success.

Open a support contact thread (optional)

We get notified of dump submissions automatically. If you'd like, you can open a contact thread at http://stablebit.com/contact.