Difference between revisions of "StableBit Scanner Troubleshooting"

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Send us a message: [http://stablebit.com/contact http://stablebit.com/contact]
 
Send us a message: [http://stablebit.com/contact http://stablebit.com/contact]
  
StableBit Scanner come with a large set of diagnostic tools built in, in order to make troubleshooting and resolving problems easier. If you encounter a problem using DrivePool, depending on the nature of the problem you may want to employ a particular troubleshooting method.
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StableBit Scanner come with a large set of diagnostic tools built in, in order to make troubleshooting and resolving problems easier. If you encounter a problem using Scanner, depending on the nature of the problem you may want to employ a particular troubleshooting method.
  
 
We encourage everyone to participate in the BETA and report issues that they encounter by following the instructions outlined below.
 
We encourage everyone to participate in the BETA and report issues that they encounter by following the instructions outlined below.
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===== When to use =====
 
===== When to use =====
''You're sure that StableBit DrivePool is not running, now you want to submit an error report.''
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''You're sure that StableBit Scanner is not running, now you want to submit an error report.''
  
 
* [[StableBit Scanner for WSS Error Reports]]
 
* [[StableBit Scanner for WSS Error Reports]]
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===== When to use =====
 
===== When to use =====
''StableBit DrivePool is installed and you experience a blue screen.''
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''StableBit Scanner is installed and you experience a blue screen.''
  
 
* [[StableBit Scanner System Crashes]]
 
* [[StableBit Scanner System Crashes]]
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=== Dashboard Freeze ===
 
=== Dashboard Freeze ===
[[File:problem_small.png]] If your Dashboard freezes while using StableBit DrivePool.
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[[File:problem_small.png]] If your Dashboard freezes while using StableBit Scanner.
  
 
===== When to use =====
 
===== When to use =====
''The Dashboard freezes while you're interacting with StableBit DrivePool.''
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''The Dashboard freezes while you're interacting with StableBit Scanner.''
  
 
* [[StableBit Scanner Dashboard Freeze]]
 
* [[StableBit Scanner Dashboard Freeze]]
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===== When to use =====
 
===== When to use =====
''StableBit DrivePool is installed and you experience a system lockup and you suspect DrivePool to be the cause.''
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''StableBit Scanner is installed and you experience a system lockup and you suspect Scanner to be the cause.''
  
 
* [[StableBit Scanner System Freeze]]
 
* [[StableBit Scanner System Freeze]]
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== Advanced Troubleshooting Steps / Tweaks ==
 
== Advanced Troubleshooting Steps / Tweaks ==
  
* [[StableBit Scanner Advanced Settings]] - Tweak the advanced settings of DrivePool to resolve errors and change its behavior.
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* [[StableBit Scanner Advanced Settings]] - Tweak the advanced settings of Scanner to resolve errors and change its behavior.

Revision as of 00:00, 24 July 2013

Troubleshooting and reporting bugs

Urgent.png

Send us a message: http://stablebit.com/contact

StableBit Scanner come with a large set of diagnostic tools built in, in order to make troubleshooting and resolving problems easier. If you encounter a problem using Scanner, depending on the nature of the problem you may want to employ a particular troubleshooting method.

We encourage everyone to participate in the BETA and report issues that they encounter by following the instructions outlined below.

Here are the various ways to troubleshoot StableBit Scanner and report problems:

Error Reports / Event logs

Problem small.png If Scanner refuses to start or the Dashboard does not list any drives and folders, follow these instructions on how to collect error reports and submit them to StableBit support for assistance.

When to use

You're sure that StableBit Scanner is not running, now you want to submit an error report.

Error reports are written when Scanner encounters exceptional conditions that prevent it from functioning properly. If such a condition occurs then Scanner writes out an error report file and issues a windows event log entry.

System Crash

Problem small.png If your system has a blue screen and it's possible that Scanner is the cause, then please submit a memory dump file for examination.

When to use

StableBit Scanner is installed and you experience a blue screen.

Windows can be configured to collect a full kernel memory dump in case of a blue screen. These dumps should be sent to StableBit support for analysis. We look at every single dump sent.

Dashboard Freeze

Problem small.png If your Dashboard freezes while using StableBit Scanner.

When to use

The Dashboard freezes while you're interacting with StableBit Scanner.

You can log into your server with Remote Desktop and take a memory dump of the Dashboard process and then upload it for analysis.

System Freeze

Problem small.png If your system locks up and nothing seems to be responding.

When to use

StableBit Scanner is installed and you experience a system lockup and you suspect Scanner to be the cause.

Windows can be configured to collect a full kernel memory dump in case of a system freeze. These dumps should be sent to StableBit support for analysis. We look at every single dump sent.

Advanced Troubleshooting Steps / Tweaks