StableBit DrivePool Dashboard Freeze

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In order to submit a memory dump of the Dashboard in a frozen state, follow the steps below.

Steps

  • Log into the server using remote desktop (Q7200705)
  • Open the Task Manager (Ctrl + Shift + ESC).
  • Switch to the Processes tab and locate Dashboard.exe.
  • Right click on it and click Create Dump File.
    Stablebit drivepool dashboard dump.png
  • This will create a dump file at the shown path. Use the form below to upload the dump file to us for analysis.

Submit a crash dump

Click here to submit files for StableBit DrivePool 1.X with Dropbox (you don't need an account with Dropbox)

Click here to submit files for StableBit DrivePool 2.X with Dropbox (you don't need an account with Dropbox)

Dumps are only used to fix bugs in StableBit DrivePool and for no other purpose.

The dump files are extremely large and may take a while to upload. Do not stop until you see a message indicating success.

Open a support contact thread (optional)

We get notified of dump submissions automatically. If you'd like, you can open a contact thread at http://stablebit.com/contact.