Difference between revisions of "System Crashes"

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m (Christopher moved page StableBit DrivePool System Crashes to System Crashes: Generic instructions for all products)
 
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Because StableBit DrivePool uses a BETA kernel driver to facilitate access to the pool, it's possible for your server to blue screen. You should prepare your server to collect memory dumps and send them the StableBit for examination.
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You should prepare your server to collect memory dumps and send them to StableBit for examination.
  
 
== Prepare to collect system crash data ==
 
== Prepare to collect system crash data ==
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== Configure the server ==
 
== Configure the server ==
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# Log in as Administrator with Remote Desktop to your server.
 
# Log in as Administrator with Remote Desktop to your server.
 
# Key in [Start/Windows] + [Break] on the keyboad to bring up system properties.
 
# Key in [Start/Windows] + [Break] on the keyboad to bring up system properties.
 
# Click ''Advanced System Settings'' on the left.
 
# Click ''Advanced System Settings'' on the left.
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#; [[File:windows_advancedsystemsettings.png]]
 
# Click ''Settings'' under ''Startup and Recovery''.
 
# Click ''Settings'' under ''Startup and Recovery''.
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#; [[File:windows_startuprecovery_settings.png]]
 
# Set up the System failure section like this:
 
# Set up the System failure section like this:
 
#; [[File:stablebit_drivepool_memorydump_prepare.jpg]]
 
#; [[File:stablebit_drivepool_memorydump_prepare.jpg]]
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Locate the MEMORY.DMP file in your ''C:\Windows'' folder on the server and upload it using the widget below.
 
Locate the MEMORY.DMP file in your ''C:\Windows'' folder on the server and upload it using the widget below.
  
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<wikiscript src="https://www.box.net/embed/upload.js?token=7jjqdgz7ynnrusvpk59qupqkg4tyeoha&amp;folder_id=72034705&amp;w=385&amp;h=385&amp;i=&amp;d=1&amp;t=Submit%20StableBit%20DrivePool%20Crash%20Dumps&amp;r=0" type="text/javascript"></wikiscript>
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YOu may want to compress the file before uploading, as that usually will significantly reduce the file size.  To do so, right click on the file, open "Send To" and select "Compressed folder". This will prompt and save it to the desktop. From there, you can upload the compressed folder.
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* {{Submit Files|https://www.dropbox.com/request/8Qn4E3AXpSezhOq1DaL6|Submit StableBit DrivePool 1.X Files}}
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* {{Submit Files|https://www.dropbox.com/request/gQCQNEeo7koiaxLpBhgq|Submit StableBit DrivePool 2.X Files}}
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* {{Submit Files|https://www.dropbox.com/request/lrCAeFa2EH9VSJqP3QLM|Submit StableBit CloudDrive Files}}
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* {{Submit Files|https://www.dropbox.com/request/5hTOAa2Es9uxXdlEEFve|Submit StableBit Scanner Files}}
  
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''Dumps are only used to fix bugs in StableBit DrivePool and for no other purpose.''
 
  
 
''The dump files are extremely large and may take a while to upload. Do not stop until you see a message indicating success.''
 
''The dump files are extremely large and may take a while to upload. Do not stop until you see a message indicating success.''
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== Open a support contact thread (optional) ==
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We get notified of dump submissions automatically. If you'd like, you can open a contact thread at [http://stablebit.com/contact http://stablebit.com/contact].

Latest revision as of 22:15, 23 January 2017

You should prepare your server to collect memory dumps and send them to StableBit for examination.

Prepare to collect system crash data

It is important to configure your server to collect kernel memory dumps. These are extremely valuable in fixing any bugs that come up as a result of system crashes.

Configure the server

  1. Log in as Administrator with Remote Desktop to your server.
  2. Key in [Start/Windows] + [Break] on the keyboad to bring up system properties.
  3. Click Advanced System Settings on the left.
    Windows advancedsystemsettings.png
  4. Click Settings under Startup and Recovery.
    Windows startuprecovery settings.png
  5. Set up the System failure section like this:
    Stablebit drivepool memorydump prepare.jpg

Submit a crash dump

If you experience a system crash while using the StableBit DrivePool, please submit a crash dump.

Locate the MEMORY.DMP file in your C:\Windows folder on the server and upload it using the widget below.

YOu may want to compress the file before uploading, as that usually will significantly reduce the file size. To do so, right click on the file, open "Send To" and select "Compressed folder". This will prompt and save it to the desktop. From there, you can upload the compressed folder.


The dump files are extremely large and may take a while to upload. Do not stop until you see a message indicating success.

Open a support contact thread (optional)

We get notified of dump submissions automatically. If you'd like, you can open a contact thread at http://stablebit.com/contact.

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