Difference between revisions of "StableBit DrivePool Troubleshooting"

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== Troubleshooting and reporting bugs ==
 
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[[File:urgent.png]]
 
  
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Send us a message: [http://stablebit.com/contact http://stablebit.com/contact]
 
  
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StableBit DrivePool come with a large set of diagnostic tools built in, in order to make troubleshooting and resolving problems easier. If you encounter a problem using DrivePool, depending on the nature of the problem you may want to employ a particular troubleshooting method.
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== StableBit DrivePool 1.X ==
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* [[StableBit DrivePool Error Reports|StableBit DrivePool 1.x Error Reports]] - Collect logs from WHS2011 system
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* [[StableBit DrivePool Log Collection|StableBit DrivePool 1.x Log Collection]] - Collect drive trace logs from WHS2011
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* [[StableBit DrivePool Dashboard Freeze]] - Generate process memory dump of the Dashboard UI
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* [[StableBit DrivePool Utilities]] - WHS2011 Utilities
  
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We encourage everyone to participate in the BETA and report issues that they encounter by following the instructions outlined below.
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== StableBit DrivePool 2.X ==
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* [[StableBit DrivePool 2.x Error Reports|StableBit DrivePool 2.X Log Collection]] - Collect logs from system
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* [[StableBit DrivePool 2.x Log Collection|StableBit DrivePool 2.x Drive Tracing Logs]] - Collect file system trace logs
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* [[StableBit DrivePool 2.x Boot Time Log Collection]] - Enable and collect Boot Time logs from StableBit DrivePool
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* [[StableBit DrivePool UI Memory Dump]] Create process memory dump for UI
  
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Here are the various ways to troubleshoot StableBit DrivePool and report problems:
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== All Versions ==
  
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=== Error Reports / Event logs ===
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* [[StableBit DrivePool System Crashes]] - How to collect crash (BSOD) memory dumps for analysis
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[[File:problem_small.png]] If DrivePool refuses to start or the Dashboard does not list any drives and folders, follow these instructions on how to collect error reports and submit them to StableBit support for assistance.
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* [[StableBit DrivePool System Freeze]] - Forcibly create crash memory dump on system
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* [[‎StableBit DrivePool Service Memory Dump]] - Create process memory dump for service
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===== When to use =====
 
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''You're sure that StableBit DrivePool is not running, now you want to submit an error report.''
 
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* [[StableBit DrivePool Error Reports]]
 
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Error reports are written when DrivePool encounters exceptional conditions that prevent it from functioning properly. If such a condition occurs then DrivePool writes out an error report file and issues a windows event log entry.
 
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=== I/O Errors (errors reading or writing) ===
 
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[[File:problem_small.png]] If you're having trouble copying files, opening files or using a particular application with the pool, follow these instructions to collect detailed I/O logs and submit them to StableBit support for examination.
 
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===== When to use =====
 
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''StableBit DrivePool is running, but you're having trouble putting data onto the pool, or reading data from the pool. Or perhaps some program refuses to work with DrivePool.''
 
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* [[StableBit DrivePool Log Collection]]
 
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DrivePool uses the high performance ''Event Tracing for Windows'' logger in the kernel driver to collect detailed trace data on every I/O operation leading up to your error. This will show you how to properly collect this data.
 
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=== System Crash ===
 
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[[File:problem_small.png]] If your system has a blue screen and it's possible that DrivePool is the cause, then please submit a memory dump file for examination.
 
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===== When to use =====
 
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''StableBit DrivePool is installed and you experience a blue screen.''
 
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* [[StableBit DrivePool System Crashes]]
 
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Windows can be configured to collect a full kernel memory dump in case of a blue screen. These dumps should be sent to StableBit support for analysis. We look at every single dump sent.
 
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=== Windows Server Solutions Troubleshooter ===
 
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[[File:troubleshoot.png]]
 
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Download: [http://dl.covecube.com/WssTroubleshoot/Release/download/Wss.Troubleshoot_1.0.0.84.exe Wss.Troubleshoot_1.0.0.84.exe]
 
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SHA1: 8008a6b8ce7f636cfaf675f3f3d824bc816de2e6
 
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This is a wizard that automates fixes to the WSS system.
 
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The wizard supports the following tasks:
 
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===== Media Streaming Repair =====
 
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Use this when you are having trouble seeing audio / video that is set to stream from the server. You should also run this when you see duplicate media files.
 
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In order to run this fix, the troubleshooter '''must''' be placed in ''C:\Program Files\Windows Server\Bin'' on the server.
 
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===== Restore DrivePool Shares =====
 
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Use this after re-installing the operating system, and you have an existing pool connected to the system. Folders on the pool will be automatically re-shared.
 
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This fix can run from any folder on the server. Before running this fix, make sure that DrivePool is installed.
 
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== Advanced Troubleshooting Steps / Tweaks ==
 
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* [[StableBit DrivePool Advanced Settings]] - Tweak the advanced settings of DrivePool to resolve errors and change its behavior.
 
  
 
== Media Streaming ==
 
== Media Streaming ==
 
* [[Windows Media Streaming with DrivePool]] - All about streaming media using the built-in Windows media streaming server.
 
* [[Windows Media Streaming with DrivePool]] - All about streaming media using the built-in Windows media streaming server.

Latest revision as of 22:54, 1 March 2018


StableBit DrivePool 1.X

StableBit DrivePool 2.X

All Versions

Media Streaming

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