Difference between revisions of "StableBit DrivePool Log Collection"

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# Open the Windows Home Server 2011 Dashboard.
 
# Open the Windows Home Server 2011 Dashboard.
 +
 
# Select the 'StableBit DrivePool' tab.
 
# Select the 'StableBit DrivePool' tab.
 +
 
# Click 'About StableBit DrivePool' in the tasks list on the right.
 
# Click 'About StableBit DrivePool' in the tasks list on the right.
 +
 
# Make sure 'Enable logging' is ''Checked''.
 
# Make sure 'Enable logging' is ''Checked''.
 +
 
#:[[File:DrivePool_enable_logging.png]]
 
#:[[File:DrivePool_enable_logging.png]]
 +
 
# Reproduce your error by copying / opening a file.
 
# Reproduce your error by copying / opening a file.
−
# After you see the error, go back and ''Uncheck'' 'Enable logging'.
+
 
 +
# After you see the error, go back and ''Uncheck'' 'Enable logging'. This will flush all logs to disk and stop logging.
 +
 
 
#:[[File:DrivePool_disable_logging.png]]
 
#:[[File:DrivePool_disable_logging.png]]
 +
 
# Log into the home server using remote desktop with the 'Administrator' account.
 
# Log into the home server using remote desktop with the 'Administrator' account.
 +
 
# Open 'C:\ProgramData\StableBitDrivePool' in Windows Explorer.
 
# Open 'C:\ProgramData\StableBitDrivePool' in Windows Explorer.
 +
 
# ZIP up the 'Service' Sub folder.
 
# ZIP up the 'Service' Sub folder.
 +
 
#:[[File:drivepool_zip_service_folder.png]]
 
#:[[File:drivepool_zip_service_folder.png]]
 +
 
# Upload the resulting zip file using the form below with a short description.
 
# Upload the resulting zip file using the form below with a short description.
 +
 
# If you haven't already, you can optionally open a support case at [http://stablebit.com/contact http://stablebit.com/contact].
 
# If you haven't already, you can optionally open a support case at [http://stablebit.com/contact http://stablebit.com/contact].
  

Revision as of 18:05, 15 May 2011

DrivePool features advanced logging that can record every I/O operation performed on the pool.

Collect a log

If you experience a problem with copying a file or reading data off the pool:

  1. Open the Windows Home Server 2011 Dashboard.
  1. Select the 'StableBit DrivePool' tab.
  1. Click 'About StableBit DrivePool' in the tasks list on the right.
  1. Make sure 'Enable logging' is Checked.
  1. DrivePool enable logging.png
  1. Reproduce your error by copying / opening a file.
  1. After you see the error, go back and Uncheck 'Enable logging'. This will flush all logs to disk and stop logging.
  1. DrivePool disable logging.png
  1. Log into the home server using remote desktop with the 'Administrator' account.
  1. Open 'C:\ProgramData\StableBitDrivePool' in Windows Explorer.
  1. ZIP up the 'Service' Sub folder.
  1. Drivepool zip service folder.png
  1. Upload the resulting zip file using the form below with a short description.
  1. If you haven't already, you can optionally open a support case at http://stablebit.com/contact.

Upload the log

If known, note the exact time that the error occurred in the description below.

<wikiscript src="https://www.box.net/embed/upload.js?token=smfthb45faqdniae7ghdbfd3ukl6f6af&folder_id=85721072&w=385&h=385&i=&d=1&t=StableBit%20DrivePool%20Logs&r=0" type="text/javascript"></wikiscript>

Thank you

Thank you for taking the time to submit a detailed log file of your problem. The log files are extremely detailed and help us fix any bugs quickly.

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