Difference between revisions of "System Crashes"
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== Configure the server == | == Configure the server == | ||
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# Log in as Administrator with Remote Desktop to your server. | # Log in as Administrator with Remote Desktop to your server. | ||
# Key in [Start/Windows] + [Break] on the keyboad to bring up system properties. | # Key in [Start/Windows] + [Break] on the keyboad to bring up system properties. | ||
| Line 24: | Line 23: | ||
''The dump files are extremely large and may take a while to upload. Do not stop until you see a message indicating success.'' | ''The dump files are extremely large and may take a while to upload. Do not stop until you see a message indicating success.'' | ||
| + | |||
| + | == Open a support contact thread (optional) == | ||
| + | We get notified of dump submissions automatically. If you'd like, you can open a contact thread at [http://stablebit.com/contact http://stablebit.com/contact]. | ||
Revision as of 03:58, 18 May 2011
Because StableBit DrivePool uses a BETA kernel driver to facilitate access to the pool, it's possible for your server to blue screen. You should prepare your server to collect memory dumps and send them the StableBit for examination.
Prepare to collect system crash data
It is important to configure your server to collect kernel memory dumps. These are extremely valuable in fixing any bugs that come up as a result of system crashes.
Configure the server
- Log in as Administrator with Remote Desktop to your server.
- Key in [Start/Windows] + [Break] on the keyboad to bring up system properties.
- Click Advanced System Settings on the left.
- Click Settings under Startup and Recovery.
- Set up the System failure section like this:
Submit a crash dump
If you experience a system crash while using the StableBit DrivePool, please submit a crash dump.
Locate the MEMORY.DMP file in your C:\Windows folder on the server and upload it using the widget below.
<wikiscript src="https://www.box.net/embed/upload.js?token=7jjqdgz7ynnrusvpk59qupqkg4tyeoha&folder_id=72034705&w=385&h=385&i=&d=1&t=Submit%20StableBit%20DrivePool%20Crash%20Dumps&r=0" type="text/javascript"></wikiscript>
Dumps are only used to fix bugs in StableBit DrivePool and for no other purpose.
The dump files are extremely large and may take a while to upload. Do not stop until you see a message indicating success.
Open a support contact thread (optional)
We get notified of dump submissions automatically. If you'd like, you can open a contact thread at http://stablebit.com/contact.