StableBit Scanner Troubleshooting

Troubleshooting and reporting bugs

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StableBit Scanner come with a large set of diagnostic tools built in, in order to make troubleshooting and resolving problems easier. If you encounter a problem using Scanner, depending on the nature of the problem you may want to employ a particular troubleshooting method.

We encourage everyone to participate in the BETA and report issues that they encounter by following the instructions outlined below.

Here are the various ways to troubleshoot StableBit Scanner and report problems:

Error Reports / Event logs

If Scanner refuses to start or the Dashboard does not list any drives and folders, follow these instructions on how to collect error reports and submit them to StableBit support for assistance.

When to use

You're sure that StableBit Scanner is not running, now you want to submit an error report.

• StableBit Scanner for WSS Error Reports
• StableBit Scanner for Windows Error Reports

Error reports are written when Scanner encounters exceptional conditions that prevent it from functioning properly. If such a condition occurs then Scanner writes out an error report file and issues a windows event log entry.

System Crash

If your system has a blue screen and it's possible that Scanner is the cause, then please submit a memory dump file for examination.

Dashboard Freeze

If your Dashboard freezes while using StableBit Scanner.

When to use

The Dashboard freezes while you're interacting with StableBit Scanner.

• StableBit Scanner Dashboard Freeze

You can log into your server with Remote Desktop and take a memory dump of the Dashboard process and then upload it for analysis.

• StableBit Scanner Service Freeze

System Freeze

If your system locks up and nothing seems to be responding.

When to use

StableBit Scanner is installed and you experience a system lockup and you suspect Scanner to be the cause, or when you cannot connect to the Scanner service at all, even after resetting the settings for Scanner.

• StableBit Scanner Freeze

Windows can be configured to collect a full kernel memory dump in case of a system freeze. These dumps should be sent to StableBit support for analysis. We look at every single dump sent.

Advanced Troubleshooting Steps / Tweaks

• StableBit Scanner Advanced Settings - Tweak the advanced settings of Scanner to resolve errors and change its behavior.