Difference between revisions of "StableBit DrivePool Troubleshooting"

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'''These instructions are applicable to StableBit DrivePool 1.X'''
 
  
== Troubleshooting and reporting bugs ==
 
[[File:urgent.png]]
 
  
 
Send us a message: [http://stablebit.com/contact http://stablebit.com/contact]
 
Send us a message: [http://stablebit.com/contact http://stablebit.com/contact]
  
StableBit DrivePool come with a large set of diagnostic tools built in, in order to make troubleshooting and resolving problems easier. If you encounter a problem using DrivePool, depending on the nature of the problem you may want to employ a particular troubleshooting method.
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== StableBit DrivePool 1.X ==
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* [[StableBit DrivePool Error Reports|StableBit DrivePool 1.x Error Reports]] - Collect logs from WHS2011 system
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* [[StableBit DrivePool Log Collection|StableBit DrivePool 1.x Log Collection]] - Collect drive trace logs from WHS2011
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* [[StableBit DrivePool Dashboard Freeze]] - Generate process memory dump of the Dashboard UI
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* [[StableBit DrivePool Utilities]] - WHS2011 Utilities
  
We encourage everyone to participate in the BETA and report issues that they encounter by following the instructions outlined below.
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== StableBit DrivePool 2.X ==
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* [[StableBit DrivePool 2.x Error Reports|StableBit DrivePool 2.X Log Collection]] - Collect logs from system
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* [[StableBit DrivePool 2.x Log Collection|StableBit DrivePool 2.x Drive Tracing Logs]] - Collect file system trace logs
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* [[StableBit DrivePool 2.x Boot Time Log Collection]] - Enable and collect Boot Time logs from StableBit DrivePool
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* [[StableBit DrivePool UI Memory Dump]] Create process memory dump for UI
  
Here are the various ways to troubleshoot StableBit DrivePool and report problems:
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== All Versions ==
  
=== Error Reports / Event logs ===
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* [[StableBit DrivePool System Crashes]] - How to collect crash (BSOD) memory dumps for analysis
[[File:problem_small.png]] If DrivePool refuses to start or the Dashboard does not list any drives and folders, follow these instructions on how to collect error reports and submit them to StableBit support for assistance.
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* [[StableBit DrivePool System Freeze]] - Forcibly create crash memory dump on system
 
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* [[‎StableBit DrivePool Service Memory Dump]] - Create process memory dump for service
===== When to use =====
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''You're sure that StableBit DrivePool is not running, now you want to submit an error report.''
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* [[StableBit DrivePool Error Reports|StableBit DrivePool 1.x Error Reports]]
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* [[StableBit DrivePool 2.x Error Reports]]
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Error reports are written when DrivePool encounters exceptional conditions that prevent it from functioning properly. If such a condition occurs then DrivePool writes out an error report file and issues a windows event log entry.
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=== I/O Errors (errors reading or writing) ===
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[[File:problem_small.png]] If you're having trouble copying files, opening files or using a particular application with the pool, follow these instructions to collect detailed I/O logs and submit them to StableBit support for examination.
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===== When to use =====
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''StableBit DrivePool is running, but you're having trouble putting data onto the pool, or reading data from the pool. Or perhaps some program refuses to work with DrivePool.''
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* [[StableBit DrivePool Log Collection|StableBit DrivePool 1.x Log Collection]]
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* [[StableBit DrivePool 2.x Log Collection]]
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* [[StableBit DrivePool 2.x Boot Time Log Collection]]
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DrivePool uses the high performance ''Event Tracing for Windows'' logger in the kernel driver to collect detailed trace data on every I/O operation leading up to your error. This will show you how to properly collect this data.
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=== System Crash ===
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[[File:problem_small.png]] If your system has a blue screen and it's possible that DrivePool is the cause, then please submit a memory dump file for examination.
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===== When to use =====
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''StableBit DrivePool is installed and you experience a blue screen.''
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* [[StableBit DrivePool System Crashes]]
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Windows can be configured to collect a full kernel memory dump in case of a blue screen. These dumps should be sent to StableBit support for analysis. We look at every single dump sent.
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=== Dashboard Freeze ===
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[[File:problem_small.png]] If your Dashboard freezes while using StableBit DrivePool.
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===== When to use =====
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''The Dashboard freezes while you're interacting with StableBit DrivePool.''
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* [[StableBit DrivePool Dashboard Freeze]]
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You can log into your server with Remote Desktop and take a memory dump of the Dashboard process and then upload it for analysis.
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* [[‎StableBit DrivePool Service Memory Dump]]
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* [[StableBit DrivePool UI Memory Dump]]
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=== System Freeze ===
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[[File:problem_small.png]] If your system locks up and nothing seems to be responding.
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===== When to use =====
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''StableBit DrivePool is installed and you experience a system lockup and you suspect DrivePool to be the cause.''
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* [[StableBit DrivePool System Freeze]]
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Windows can be configured to collect a full kernel memory dump in case of a system freeze. These dumps should be sent to StableBit support for analysis. We look at every single dump sent.
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=== Windows Server Solutions Troubleshooter ===
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[[File:troubleshoot.png]]
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See: [[StableBit DrivePool Utilities]]
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== Advanced Troubleshooting Steps / Tweaks ==
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* [[StableBit DrivePool Advanced Settings]] - Tweak the advanced settings of DrivePool to resolve errors and change its behavior.
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== Media Streaming ==
 
== Media Streaming ==
 
* [[Windows Media Streaming with DrivePool]] - All about streaming media using the built-in Windows media streaming server.
 
* [[Windows Media Streaming with DrivePool]] - All about streaming media using the built-in Windows media streaming server.

Revision as of 15:54, 1 March 2018


Send us a message: http://stablebit.com/contact

StableBit DrivePool 1.X

StableBit DrivePool 2.X

All Versions

Media Streaming