View source for StableBit CloudDrive Drive Tracing

== Overview ==

In order to troubleshoot the cloud drive's I/O activity, you may be asked by technical support to submit a drive trace. Follow the steps below to collect and submit the drive trace data for analysis.

== Steps to Collect the Trace Log ==
# Open the StableBit CloudDrive UI using the Start menu.
# Once StableBit CloudDrive opens, click the '''Settings''' gear at the top.
# Choose '''Troubleshooting''' > '''Driver''', and check '''Drive tracing'''.
# Perform the activity on the cloud drive that is causing the issue.
# Once the issue is reproduced, once again, open the '''Settings''' gear at the top.
# Choose '''Troubleshooting''' > '''Driver''', and uncheck '''Drive tracing'''.
#* It is important that you perform this step and perform it quickly after reproducing the issue.

== Submit Trace ==
# Open '''%PROGRAMDATA%\StableBit CloudDrive''' in windows Explorer by pasting that path into the Windows Explorer path bar.
# Right click on the '''Service''' folder and choose '''Send to''' > '''Compressed (zipped) folder'''.
# Submit the resulting '''Service.zip''' file to Technical Support for analysis. 

{{Submit Files|https://www.dropbox.com/request/lrCAeFa2EH9VSJqP3QLM}}