Difference between revisions of "StableBit DrivePool Service Memory Dump"
Christopher (talk | contribs) (Created page with "In order to submit a memory dump of the DrivePool Service in a "bad" state, follow the steps below. This gives us a look into the active state of the DrivePool service. == Step...") |
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== Submit a crash dump == | == Submit a crash dump == | ||
| + | If this is for an active Ticket, please include the ticket number or URL in the comments section. | ||
<wikiscript src="https://www.box.net/embed/upload.js?token=7jjqdgz7ynnrusvpk59qupqkg4tyeoha&folder_id=72034705&w=385&h=385&i=&d=1&t=Submit%20StableBit%20DrivePool%20Crash%20Dumps&r=0" type="text/javascript"></wikiscript> | <wikiscript src="https://www.box.net/embed/upload.js?token=7jjqdgz7ynnrusvpk59qupqkg4tyeoha&folder_id=72034705&w=385&h=385&i=&d=1&t=Submit%20StableBit%20DrivePool%20Crash%20Dumps&r=0" type="text/javascript"></wikiscript> | ||
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''The dump files are extremely large and may take a while to upload. Do not stop until you see a message indicating success.'' | ''The dump files are extremely large and may take a while to upload. Do not stop until you see a message indicating success.'' | ||
| − | '' | + | *''If you are having issues upload the dump files, then right click on the file, select "Send To", and then "Compressed Folder". This will take a while, and create a smaller ZIP file that may be uploaded faster. |
== Open a support contact thread (optional) == | == Open a support contact thread (optional) == | ||
We get notified of dump submissions automatically. If you'd like, you can open a contact thread at [http://stablebit.com/contact http://stablebit.com/contact]. | We get notified of dump submissions automatically. If you'd like, you can open a contact thread at [http://stablebit.com/contact http://stablebit.com/contact]. | ||
Revision as of 02:01, 25 January 2014
In order to submit a memory dump of the DrivePool Service in a "bad" state, follow the steps below.
This gives us a look into the active state of the DrivePool service.
Steps
- Log into the server using remote desktop (Q7200705)
- Open the Task Manager (Ctrl + Shift + ESC).
- Switch to the Processes tab and locate DrivePool.Service.exe.
- Right click on it and click Create Dump File.
- This will create a dump file at the shown path. Use the form below to upload the dump file to us for analysis.
Submit a crash dump
If this is for an active Ticket, please include the ticket number or URL in the comments section. <wikiscript src="https://www.box.net/embed/upload.js?token=7jjqdgz7ynnrusvpk59qupqkg4tyeoha&folder_id=72034705&w=385&h=385&i=&d=1&t=Submit%20StableBit%20DrivePool%20Crash%20Dumps&r=0" type="text/javascript"></wikiscript>
Dumps are only used to fix bugs in StableBit DrivePool and for no other purpose.
The dump files are extremely large and may take a while to upload. Do not stop until you see a message indicating success.
- If you are having issues upload the dump files, then right click on the file, select "Send To", and then "Compressed Folder". This will take a while, and create a smaller ZIP file that may be uploaded faster.
Open a support contact thread (optional)
We get notified of dump submissions automatically. If you'd like, you can open a contact thread at http://stablebit.com/contact.