Difference between revisions of "StableBit DrivePool Service Memory Dump"
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* Open the '''Task Manager''' (Ctrl + Shift + ESC). | * Open the '''Task Manager''' (Ctrl + Shift + ESC). | ||
* Switch to the '''Processes''' tab and locate '''DrivePool.Service.exe'''. | * Switch to the '''Processes''' tab and locate '''DrivePool.Service.exe'''. | ||
| + | **If you're using Windows Vista or Windows 7, you'll need to click on the '''Show processes from all users''' button to show the background services, such as the '''DrivePool.Service.exe''' process. | ||
* Right click on it and click '''Create Dump File'''. | * Right click on it and click '''Create Dump File'''. | ||
*; [[File:stablebit_drivepool_service_dump.png]] | *; [[File:stablebit_drivepool_service_dump.png]] | ||
Revision as of 18:33, 9 March 2016
In order to submit a memory dump of the DrivePool Service in a "bad" state, follow the steps below.
This gives us a look into the active state of the DrivePool service.
Steps
- Log into the server using remote desktop (Q7200705)
- Open the Task Manager (Ctrl + Shift + ESC).
- Switch to the Processes tab and locate DrivePool.Service.exe.
- If you're using Windows Vista or Windows 7, you'll need to click on the Show processes from all users button to show the background services, such as the DrivePool.Service.exe process.
- Right click on it and click Create Dump File.
- This will create a dump file at the shown path. Use the form below to upload the dump file to us for analysis.
Submit a crash dump
If this is for an active Ticket, please include the ticket number or URL in the comments section. <wikiscript src="https://www.box.net/embed/upload.js?token=7jjqdgz7ynnrusvpk59qupqkg4tyeoha&folder_id=72034705&w=385&h=385&i=&d=1&t=Submit%20StableBit%20DrivePool%20Crash%20Dumps&r=0" type="text/javascript"></wikiscript>
Dumps are only used to fix bugs in StableBit DrivePool and for no other purpose.
The dump files are extremely large and may take a while to upload. Do not stop until you see a message indicating success.
- If you are having issues upload the dump files, then right click on the file, select "Send To", and then "Compressed Folder". This will take a while, and create a smaller ZIP file that may be uploaded faster.
Open a support contact thread (optional)
We get notified of dump submissions automatically. If you'd like, you can open a contact thread at http://stablebit.com/contact.