Difference between revisions of "StableBit DrivePool Service Memory Dump"

Latest revision as of 02:31, 25 May 2016

In order to submit a memory dump of the DrivePool Service in a "bad" state, follow the steps below.

This gives us a look into the active state of the DrivePool service.

Log into the server using remote desktop (Q7200705)
Open the Task Manager (Ctrl + Shift + ESC).
Switch to the Processes tab and locate DrivePool.Service.exe.
- If you're using Windows Vista or Windows 7, you'll need to click on the Show processes from all users button to show the background services, such as the DrivePool.Service.exe process.
Right click on it and click Create Dump File.
This will create a dump file at the shown path. Use the form below to upload the dump file to us for analysis.

Dumps are only used to fix bugs in StableBit DrivePool and for no other purpose.

The dump files are extremely large and may take a while to upload. Do not stop until you see a message indicating success.

If you are having issues upload the dump files, then right click on the file, select "Send To", and then "Compressed Folder". This will take a while, and create a smaller ZIP file that may be uploaded faster.

We get notified of dump submissions automatically. If you'd like, you can open a contact thread at http://stablebit.com/contact.

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 == Submit a crash dump ==
-[https://www.dropbox.com/request/Ousrmtg6Pad3GdeYitms Click here to submit files with Dropbox (you don't need an account with Dropbox)]
+[https://www.dropbox.com/request/8Qn4E3AXpSezhOq1DaL6 Click here to submit files for StableBit DrivePool 1.X with Dropbox (you don't need an account with Dropbox)]
+[https://www.dropbox.com/request/gQCQNEeo7koiaxLpBhgq Click here to submit files for StableBit DrivePool 2.X with Dropbox (you don't need an account with Dropbox)]
 ''Dumps are only used to fix bugs in StableBit DrivePool and for no other purpose.''