Difference between revisions of "StableBit DrivePool UI Memory Dump"
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Christopher (talk | contribs) (Created page with "In order to submit a memory dump of the DrivePool UI in a "bad" state, follow the steps below. This gives us a look into the active state of the DrivePool UI. == Steps == * Log...") |
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== Submit a crash dump == | == Submit a crash dump == | ||
| − | + | [https://www.dropbox.com/request/8Qn4E3AXpSezhOq1DaL6 Click here to submit files for StableBit DrivePool 1.X with Dropbox (you don't need an account with Dropbox)] | |
| − | + | ||
| + | [https://www.dropbox.com/request/gQCQNEeo7koiaxLpBhgq Click here to submit files for StableBit DrivePool 2.X with Dropbox (you don't need an account with Dropbox)] | ||
''Dumps are only used to fix bugs in StableBit DrivePool and for no other purpose.'' | ''Dumps are only used to fix bugs in StableBit DrivePool and for no other purpose.'' | ||
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''The dump files are extremely large and may take a while to upload. Do not stop until you see a message indicating success.'' | ''The dump files are extremely large and may take a while to upload. Do not stop until you see a message indicating success.'' | ||
*''If you are having issues upload the dump files, then right click on the file, select "Send To", and then "Compressed Folder". This will take a while, and create a smaller ZIP file that may be uploaded faster. | *''If you are having issues upload the dump files, then right click on the file, select "Send To", and then "Compressed Folder". This will take a while, and create a smaller ZIP file that may be uploaded faster. | ||
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== Open a support contact thread (optional) == | == Open a support contact thread (optional) == | ||
We get notified of dump submissions automatically. If you'd like, you can open a contact thread at [http://stablebit.com/contact http://stablebit.com/contact]. | We get notified of dump submissions automatically. If you'd like, you can open a contact thread at [http://stablebit.com/contact http://stablebit.com/contact]. | ||
Latest revision as of 02:31, 25 May 2016
In order to submit a memory dump of the DrivePool UI in a "bad" state, follow the steps below.
This gives us a look into the active state of the DrivePool UI.
Steps
- Log into the server using remote desktop (Q7200705)
- Open the Task Manager (Ctrl + Shift + ESC).
- Switch to the Processes tab and locate DrivePool.UI.exe.
- Right click on it and click Create Dump File.
- This will create a dump file at the shown path. Use the form below to upload the dump file to us for analysis.
Submit a crash dump
Dumps are only used to fix bugs in StableBit DrivePool and for no other purpose.
The dump files are extremely large and may take a while to upload. Do not stop until you see a message indicating success.
- If you are having issues upload the dump files, then right click on the file, select "Send To", and then "Compressed Folder". This will take a while, and create a smaller ZIP file that may be uploaded faster.
Open a support contact thread (optional)
We get notified of dump submissions automatically. If you'd like, you can open a contact thread at http://stablebit.com/contact.