Difference between revisions of "StableBit Scanner Freeze"
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(Created page with "In order to submit a memory dump of the StableBit Scanner service in a frozen state, follow the steps below. == Steps == * Log into the server using remote desktop ([[StableBit_...") |
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* Open the '''Task Manager''' (32-bit). | * Open the '''Task Manager''' (32-bit). | ||
** [Windows Key] + R. | ** [Windows Key] + R. | ||
| − | ** Type '''C:\Windows\SysWOW64\taskmgr.exe''' | + | ** Type '''C:\Windows\SysWOW64\taskmgr.exe''' |
** Press '''OK'''. | ** Press '''OK'''. | ||
* Switch to the '''Processes''' tab and locate '''Scanner.Service.exe'''. | * Switch to the '''Processes''' tab and locate '''Scanner.Service.exe'''. | ||
Revision as of 21:21, 12 July 2013
In order to submit a memory dump of the StableBit Scanner service in a frozen state, follow the steps below.
Steps
- Log into the server using remote desktop (Q7200705)
- Open the Task Manager (32-bit).
- [Windows Key] + R.
- Type C:\Windows\SysWOW64\taskmgr.exe
- Press OK.
- Switch to the Processes tab and locate Scanner.Service.exe.
- Right click on it and click Create Dump File.
- This will create a dump file at the shown path. Use the form below to upload the dump file to us for analysis.
Submit a crash dump
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Dumps are only used to fix bugs in StableBit Scanner and for no other purpose.
The dump files are extremely large and may take a while to upload. Do not stop until you see a message indicating success.
Open a support contact thread (optional)
We get notified of dump submissions automatically. If you'd like, you can open a contact thread at http://stablebit.com/contact.