Difference between revisions of "StableBit Scanner Freeze"
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* Switch to the '''Processes''' tab and locate '''Scanner.Service.exe'''. | * Switch to the '''Processes''' tab and locate '''Scanner.Service.exe'''. | ||
* Right click on it and click '''Create Dump File'''. | * Right click on it and click '''Create Dump File'''. | ||
| − | *; [[File: | + | *; [[File:stablebit_scanner_service_dump.png]] |
* This will create a dump file at the shown path. Use the form below to upload the dump file to us for analysis. | * This will create a dump file at the shown path. Use the form below to upload the dump file to us for analysis. | ||
== Submit a crash dump == | == Submit a crash dump == | ||
| + | If this is for an active Ticket, please put the ticket number or URL in the comments section. | ||
| + | |||
<wikiscript src="https://app.box.com/embed/upload.js?token=41ih7o0yeeauc2v0b1xe1c4t2ig0sqc5&folder_id=1006379467&w=385&h=385&i=&d=1&t=StableBit%20Scanner%20Crash%20Dumps&r=1" type="text/javascript"></wikiscript> | <wikiscript src="https://app.box.com/embed/upload.js?token=41ih7o0yeeauc2v0b1xe1c4t2ig0sqc5&folder_id=1006379467&w=385&h=385&i=&d=1&t=StableBit%20Scanner%20Crash%20Dumps&r=1" type="text/javascript"></wikiscript> | ||
Revision as of 06:25, 25 January 2014
In order to submit a memory dump of the StableBit Scanner service in a frozen state, follow the steps below.
Steps
- Log into the server using remote desktop (Q7200705)
- Open the Task Manager (32-bit).
- [Windows Key] + R.
- Type C:\Windows\SysWOW64\taskmgr.exe
- Press OK.
- Switch to the Processes tab and locate Scanner.Service.exe.
- Right click on it and click Create Dump File.
- This will create a dump file at the shown path. Use the form below to upload the dump file to us for analysis.
Submit a crash dump
If this is for an active Ticket, please put the ticket number or URL in the comments section.
<wikiscript src="https://app.box.com/embed/upload.js?token=41ih7o0yeeauc2v0b1xe1c4t2ig0sqc5&folder_id=1006379467&w=385&h=385&i=&d=1&t=StableBit%20Scanner%20Crash%20Dumps&r=1" type="text/javascript"></wikiscript>
Dumps are only used to fix bugs in StableBit Scanner and for no other purpose.
The dump files are extremely large and may take a while to upload. Do not stop until you see a message indicating success.
Open a support contact thread (optional)
We get notified of dump submissions automatically. If you'd like, you can open a contact thread at http://stablebit.com/contact.