StableBit DrivePool Dashboard Freeze

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Revision as of 21:16, 20 December 2012 by Alex (talk | contribs) (Created page with "In order to submit a memory dump of the Dashboard in a frozen state, follow the steps below. == Steps == * Log into the server using remote desktop ([[StableBit_DrivePool_Q72007...")
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In order to submit a memory dump of the Dashboard in a frozen state, follow the steps below.

Steps

  • Log into the server using remote desktop (Q7200705)
  • Open the Task Manager (Ctrl + Shift + ESC).
  • Switch to the Processes tab and locate Dashboard.exe.
  • Right click on it and click Create Dump File.
    Stablebit drivepool dashboard dump.png
  • This will create a dump file at the shown path. Use the form below to upload the dump file to us for analysis.

Submit a crash dump

<wikiscript src="https://www.box.net/embed/upload.js?token=7jjqdgz7ynnrusvpk59qupqkg4tyeoha&folder_id=72034705&w=385&h=385&i=&d=1&t=Submit%20StableBit%20DrivePool%20Crash%20Dumps&r=0" type="text/javascript"></wikiscript>

Dumps are only used to fix bugs in StableBit DrivePool and for no other purpose.

The dump files are extremely large and may take a while to upload. Do not stop until you see a message indicating success.

Open a support contact thread (optional)

We get notified of dump submissions automatically. If you'd like, you can open a contact thread at http://stablebit.com/contact.

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