StableBit DrivePool 2.x Log Collection

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Revision as of 19:52, 10 July 2013 by Christopher (talk | contribs)

DrivePool features advanced kernel logging that can record every I/O operation performed on the pool. In addition, the StableBit DrivePool service performs high level logging of its operation.

All log files are written under C:\ProgramData\StableBit DrivePool\Service\Logs on the sever.

Be aware that if you try to read the log files yourself, you may see many warning messages. These by themselves do not indicate a problem. The Win32 API expects many functions to fail. For example, many applications will check whether a file exists or not by trying to open it, so it is perfectly normal for that to error out.

Collect a log

If you experience a problem with copying a file or reading data from the pool:

  1. Access the server using this: StableBit DrivePool Q7200705.
  2. Use StableBit DrivePool 2.x Advanced Settings to set "CoveFS_EnableTracing" to "True" and restart server.
  3. Reproduce your error by copying / opening a file.
  4. After you see the error, set "CoveFS_EnableTracing" to false, or delete the "DrivePool.Service.config" files, and restart the server. This will flush all logs to disk and stop logging.
  5. Open 'C:\ProgramData\StableBit DrivePool' in Windows Explorer.
  6. ZIP up the 'Service' Sub folder.
    Drivepool zip service folder.png
  7. Upload the resulting zip file using the form below with a short description explaining the problem.
  8. You can optionally open a support contact thread at http://stablebit.com/contact (don't attach the logs to the contact thread as they can be very large).

Upload the log

You should not attach log files to a contact message at http://stablebit.com/contact because the files can be very large.

Upload Server.zip below.

Describe how you encountered the error.

If known, note the exact time that the error occurred in the description below.

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Logs are only used to fix bugs in StableBit DrivePool and for no other purpose.

Thank you

Thank you for taking the time to submit a detailed log file of your problem. The log files help us fix bugs quicker.

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