StableBit DrivePool 2.x Log Collection

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Revision as of 19:59, 4 April 2015 by Christopher (talk | contribs)

DrivePool features advanced kernel logging that can record every I/O operation performed on the pool. In addition, the StableBit DrivePool service performs high level logging of its operation.

All log files are written under C:\ProgramData\StableBit DrivePool\Service\Logs on the sever.

Be aware that if you try to read the log files yourself, you may see many warning messages. These by themselves do not indicate a problem. The Win32 API expects many functions to fail. For example, many applications will check whether a file exists or not by trying to open it, so it is perfectly normal for that to error out.

Collect a log

If you are unable to open the UI, or have a version older that 2.1, then please follow THIS

If you experience a problem with copying a file or reading data from the pool:

  1. Access the server using this: StableBit DrivePool Q7200705.
  2. Open up the StableBit DrivePool user interface.
    • Note: If you are using a build later than 2.1.1.561, you may need to run the "StableBit DrivePool (Troubleshooting)" shortcut to get the properly troubleshooting options. This is located in the Start Menu, but under a new "Troubleshooting" folder (or in Windows 8, below the normal "StableBit DrivePool" entry).
  3. Click on the "Gear" icon in the top, right corner of the StableBit DrivePool UI.
  4. Open the "Troubleshooting" section and select "Enable file system Logging", and accept any prompts.
  5. Reproduce your error by copying / opening a file.
  6. After you see the error, open the "Troubleshooting" section again and click on "Enable file system logging..." to disable it.
  7. Open 'C:\ProgramData\StableBit DrivePool' in Windows Explorer.
    • Note: You will need to type this in, or enable "Show Hidden Files" to see this folder.
  8. ZIP up the 'Service' Sub folder.
    Drivepool zip service folder.png
  9. Upload the resulting zip file using the form below with a short description explaining the problem.
  10. You can optionally open a support contact thread at http://stablebit.com/contact (don't attach the logs to the contact thread as they can be very large).

Upload the log

You should not attach log files to a contact message at http://stablebit.com/contact because the files can be very large.

Upload Server.zip below.

Describe how you encountered the error.

If known, note the exact time that the error occurred in the description below.

<wikiscript src="https://www.box.net/embed/upload.js?token=smfthb45faqdniae7ghdbfd3ukl6f6af&folder_id=85721072&w=385&h=385&i=&d=1&t=StableBit%20DrivePool%20Logs&r=0" type="text/javascript"></wikiscript>

Logs are only used to fix bugs in StableBit DrivePool and for no other purpose.

If do not seen the Box upload widget above, please temporarily disable any script blockers you are using.

Thank you

Thank you for taking the time to submit a detailed log file of your problem. The log files help us fix bugs quicker.

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