Difference between revisions of "StableBit CloudDrive Service Memory Dump"

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#REDIRECT [[StableBit DrivePool Service Memory Dump]]
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In order to submit a memory dump of the DrivePool Service in a "bad" state, follow the steps below.
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This gives us a look into the active state of the DrivePool service.
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== Steps ==
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* Log into the server using remote desktop ([[StableBit_DrivePool_Q7200705|Q7200705]])
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* Open the '''Task Manager''' (Ctrl + Shift + ESC).
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* Switch to the '''Processes''' tab and locate '''CloudDrive.Service.exe'''.
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**If you're using Windows Vista or Windows 7, you'll need to click on the '''Show processes from all users''' button to show the background services, such as the '''CloudDrive.Service.exe''' process.
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* Right click on it and click '''Create Dump File'''.
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*; [[File:stablebit_clouddrive_service_dump.png]]
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* This will create a dump file at the shown path. Use the form below to upload the dump file to us for analysis.
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== Submit a crash dump ==
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If this is for an active Ticket, please include the ticket number or URL in the comments section.
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<wikiscript src="https://app.box.com/embed/upload.js?token=o4y89c1h28652r78t5p1f7hcry60if8r&folder_id=3109445897&w=385&h=385&i=&d=1&t=Submit%20to%20Technical%20Support&r=1" type="text/javascript">If you are using a Script Blocker, please disable to see the upload form.</wikiscript>
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''Dumps are only used to fix bugs in StableBit DrivePool and for no other purpose.''
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''The dump files are extremely large and may take a while to upload. Do not stop until you see a message indicating success.''
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*''If you are having issues upload the dump files, then right click on the file, select "Send To", and then "Compressed Folder". This will take a while, and create a smaller ZIP file that may be uploaded faster.
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== Open a support contact thread (optional) ==
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We get notified of dump submissions automatically. If you'd like, you can open a contact thread at [http://stablebit.com/contact http://stablebit.com/contact].

Revision as of 21:59, 24 May 2016

In order to submit a memory dump of the DrivePool Service in a "bad" state, follow the steps below.

This gives us a look into the active state of the DrivePool service.

Steps

  • Log into the server using remote desktop (Q7200705)
  • Open the Task Manager (Ctrl + Shift + ESC).
  • Switch to the Processes tab and locate CloudDrive.Service.exe.
    • If you're using Windows Vista or Windows 7, you'll need to click on the Show processes from all users button to show the background services, such as the CloudDrive.Service.exe process.
  • Right click on it and click Create Dump File.
    File:Stablebit clouddrive service dump.png
  • This will create a dump file at the shown path. Use the form below to upload the dump file to us for analysis.

Submit a crash dump

If this is for an active Ticket, please include the ticket number or URL in the comments section. <wikiscript src="https://app.box.com/embed/upload.js?token=o4y89c1h28652r78t5p1f7hcry60if8r&folder_id=3109445897&w=385&h=385&i=&d=1&t=Submit%20to%20Technical%20Support&r=1" type="text/javascript">If you are using a Script Blocker, please disable to see the upload form.</wikiscript>

Dumps are only used to fix bugs in StableBit DrivePool and for no other purpose.

The dump files are extremely large and may take a while to upload. Do not stop until you see a message indicating success.

  • If you are having issues upload the dump files, then right click on the file, select "Send To", and then "Compressed Folder". This will take a while, and create a smaller ZIP file that may be uploaded faster.


Open a support contact thread (optional)

We get notified of dump submissions automatically. If you'd like, you can open a contact thread at http://stablebit.com/contact.

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